Privacy Policy for HAJJ & UMRAH PRO

1. Introduction

ASHRAF & FAMILY LLC (“we,” “us,” or “our”) operates the HAJJ & UMRAH PRO mobile application (the “App”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our App, as well as the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our App to you.

2.1. Personal Data

While using our App, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State/Province, ZIP/Postal code, City
• Cookies and Usage Data

2.2. Usage Data

When you access the App by or through a mobile device, we may collect certain information automatically, including, but not limited to:

• Type of mobile device you use
• Your mobile device unique ID
• The IP address of your mobile device
• Your mobile operating system
• The type of mobile Internet browser you use
• Unique device identifiers and other diagnostic data

3. Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our App and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our App.

4. Use of Data

ASHRAF & FAMILY LLC uses the collected data for various purposes:

• To provide and maintain our App
• To notify you about changes to our App
• To allow you to participate in interactive features of our App when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our App
• To monitor the usage of our App
• To detect, prevent, and address technical issues

5. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

6. Disclosure of Data

We may disclose your Personal Data in good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of ASHRAF & FAMILY LLC
• Prevent or investigate possible wrongdoing in connection with the App
• Protect the personal safety of users of the App or the public
• Protect against legal liability

7. Service Providers

We may employ third-party companies and individuals to facilitate our App (“Service Providers”), to provide the App on our behalf, to perform App-related services, or to assist us in analyzing how our App is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Links to Other Sites

Our App may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

9. Location Data

We collect and use your location data to provide location-based services within the App, such as helping you share your live location with group members during Hajj and Umrah. This feature is intended to assist with group coordination and ensure that members can easily find each other during their pilgrimage.

• Consent: Your location data is collected only with your explicit permission.
• Sharing: Location data is shared only with group members you are connected with in the App.
• No Third-Party Sharing: We never sell, rent, or share your location data with any third parties outside your group.
• Use: Location data is used solely for real-time group tracking purposes within the App.
• Disabling: You can disable location sharing at any time through your device settings or the App’s settings. Disabling location access may limit certain features intended to assist you during your pilgrimage.
• Security: We take the security and confidentiality of your location data seriously and implement appropriate technical and organizational measures to protect it.

10. Personal Information

We collect certain personal information to provide essential services within the App and to ensure your safety during your pilgrimage. This information includes:

• Full Name
• Email Address
• Phone Number
• Emergency Contact Information

Use of Personal Information:

• Facilitate communication between you and affiliated travel agencies
• Allow travel businesses to reach out to you in case of emergencies during your pilgrimage
• Provide customer support when needed

Your personal information is never sold, rented, or shared with third parties outside of the intended service providers you engage with through the App. We implement industry-standard security measures to protect your personal information. You may update or request the deletion of your personal information at any time by contacting our support team.

11. Payment Information

When you purchase subscriptions or book travel packages through our App, we collect necessary payment information to process these transactions securely. Payment information may include:

• Billing Name
• Billing Address
• Payment Method Details (such as credit/debit card information)

Please Note:

• All payments are processed securely through our third-party payment processor (e.g., Stripe, Apple In-App Purchase).
• We do not store or retain your full payment information on our servers.
• Payment information is used exclusively to complete transactions for subscriptions or travel package bookings you initiated.
• We are committed to ensuring that all payment transactions comply with industry-standard security practices and relevant data protection laws.

12. Contact Information

If you have any questions or requests regarding your data, please contact us at:

• Email: pilgrimagepro@gmail.com
• Website: https://hajjumrahpro.uncrn.co/

Refath Ashraf
Founder & CEO
ASHRAF & FAMILY LLC
Last updated: 04/21/2025